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Emergency services in Haiti

Due to the security situation in Haiti, emergency services may be unable to respond or face long delays in reaching you. 

Ambulance: 116

Fire: 115

Police: 122    

Contact your travel provider and insurer

Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.

Refunds and changes to travel

For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.

Find out more about changing or cancelling travel plans, including:

• where to get advice if you are in a dispute with a provider
• how to access previous versions of travel advice to support a claim

Support from FCDO

FCDO has guidance on staying safe and what to do if you need help or support abroad, including:

• finding English-speaking lawyers, funeral directors and translators and interpreters in Haiti
• dealing with a death in Haiti
• being arrested or imprisoned in Haiti
• getting help if you’re a victim of crime
• what to do if you’re in hospital
• if you’re affected by a crisis, such as a terrorist attack

Contacting FCDO  

Help abroad   

See how to get help from the UK government abroad including in an emergency.  

Help in the UK   

You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.   

Telephone: 020 7008 5000 (24 hours)   

Find out about call charges 

Get travel advice updates   

Sign up to get email notifications when this travel advice is updated.   

Follow FCDO:  

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• travel advice on Facebook